Fertility Centers of Illinois - Chicago

I can’t say enough great things about our experience with FCI! We TTC for 2 years before taking our infertility struggles to the next level. Right away, Dr. Nguyen laid out all our options before us and made the IVF process feel approachable. He not only validated my feelings and fears but also listened when I wanted to pivot to a different FET approach. He also made sure he kept our long term family goals in mind throughout the entire process, helping me feel like I don’t have to race against my “biological clock” if/when we’d like to expand our family. Within the year, I went through an egg retrieval and a medicated FET with positive results. The whole process was tweaked and tailored to my body and how it responded. Don’t get me wrong, it’s been really tough and scary at times but Dr. Nguyen and his team were always quick to respond when I asked a question or called because I was unsure. During the embryo implantation, Dr. Nguyen even said “this is why I love my job” and I responded “I love your job too”. Now being 9 almost 10 weeks pregnant, he and his team have helped us feel like we’ve gone from 0 to 60 in the best way possible. It’s made all the intramuscular progesterone shots and sleepless nights worth it! I recognize our story is much more of a success story for IVF but even if this journey had had more bumps along the way, I know without a doubt, this is the team I would have wanted to continue receiving care through! If you’re considering infertility care, Dr. Nguyen at FCI is the move!

I have no words to describe how helpful Montanna was throughout my treatment. She was always very supportive and prompt to answer my questions. Always very sweet and patient. Thank you so much for everything!

I cannot rave enough about Dr. Go and the entire team at FCI River North. From the front desk to the lab to the ultrasound techs and nurses, everyone is so welcoming and so willing to help you throughout your journey. Never once did I feel alone or lost during navigating IVF.

I am currently a patient and it’s my first time receiving fertility treatment. Unfortunately, it hasn’t been going well. Dr. Go is nice but zero communication if no scheduled appointments. Only the nurses are available and that’s not always the case. I had to leave several voicemails. No follow up calls to explain lab results. I have been researching everything on google. Also, there seems to be a huge disconnect between finance and nurse teams. We were supposed to start the first cycle of IUI but was told last min my husband needed to get genetic screening so we had to push it back another month. This could have been taken care of weeks ago. Additionally, due to the lack of communication between finance and nurses no one confirmed with us that my husband could come in the office to get his labs done. I sent his insurance info 2 weeks before we were supposed to start the IUI cycle. It’s been almost 3 weeks and still no updates on his labs. I have to be the one to keep reaching out to them and now feel like I’m bothering them.

It’s hard to give just one rating to a journey that has been such a long one for me. I’ve had a mix of experiences, but that is simply the nature of fertility treatments and working within a complex web of doctors, nurses, techs, pharmacy, and insurance. While the administrative side can sometimes face challenges, the saving grace of this clinic is the people who truly care. The medical team is genuinely invested in their patients, and the front desk staff and nurses work hard to help you navigate the process. More than anything, I deeply appreciate that when communication gaps occurred, leadership and patient advocacy stepped in immediately to go to bat for me. To anyone going through this: don’t hesitate to ask for help when things don’t feel right. When I started advocating for myself, I felt FCI really stepped up and gave me the support I needed. Being at a clinic that promotes continuous improvement and remains flexible with unique patient concerns and situations (I even ended up moving out of the country during my time with them) is an important consideration when the journey is so unpredictable. Thank you, FCI! ❤️🙏🏽

Despite having to change doctors due to an unpleasant consultation, the Front desk, nurses, ultrasound and the phlebotomy team have been spectacular! This team is very communicative and patient. They are on time and extremely helpful when planning something that can feel quite overwhelming. As a patient, I’m sure you are an advocate for yourself with this big undertaking, but ultimately would refer Clinic to my peers.

My husband and I cannot say enough wonderful things about fertility centers of Illinois-Mokena and the incredible team that helped us throughout our journey. From our very first appointment, we were treated with kindness, compassion, and professionalism. Our Dr.; Dr. Go, Nurse; Montanna, and staff members made us feel supported and cared for during what can be an emotional and challenging process. The entire team was always responsive, knowledgeable, and willing to answer questions, helping us feel informed and confident every step of the way. Their dedication to their patients is evident in everything they do. After two years of fertility treatments, we are thrilled to finally be expecting our baby, and we will forever be grateful for the role this clinic played in helping us achieve our dream of becoming parents. The care, encouragement, and expertise we received made all the difference. If you are looking for a fertility clinic that truly cares about its patients and goes above and beyond to provide exceptional care, I highly recommend them. They have changed our lives, and we will never forget the incredible support they provided throughout our journey.

I first came to FCI in 2022 and had a successful fully medicated embryo transfer that resulted in my now almost 3-year-old child. Fast forward to 2026, I was unhappy with the care I was receiving elsewhere and decided to transfer my remaining embryos to FCI. This time, I underwent a modified natural frozen embryo transfer (FET), and once again, the experience exceeded my expectations. Because of past medical trauma, my husband accompanied me to every appointment. From the very beginning, the team at FCI made us feel comfortable and supported. The front desk staff were welcoming, efficient, and always kind. They consistently made us feel valued and cared for. The ultrasound technicians were outstanding. They were compassionate, knowledgeable, and took the time to explain everything thoroughly. They even went above and beyond to help educate me and answer questions I had throughout the process. The phlebotomists were wonderful as well—quick, gentle, and always greeted us with a smile, making blood draws as painless as possible. Avery and Ashley, my nurses, were fantastic. They communicated promptly, kept me informed every step of the way, and never left me waiting for important updates or results. Most importantly, Dr. Nguyen was exceptional. He was personable, thorough, patient, and genuinely invested in my care. He took the time to discuss all possible outcomes and options “just in case,” which helped me feel informed and prepared. His professionalism and compassion made a tremendous difference throughout the process. Having had two successful pregnancies through FCI, each achieved through different treatment approaches, I can confidently say that I am incredibly grateful for the care I received. I have absolutely no complaints and cannot recommend FCI highly enough. Thank you to the entire team for helping grow our family.

I cannot say enough good things about FCI River North and Dr. Nguyen! The staff and nurses were extremely friendly and accommodating and Dr. Nguyen was an absolute pleasure to work with. He made me feel at ease, seen, and heard. For the initial consult, we spent about an hour together (which is unheard of!), which made me feel very comfortable scheduling my procedure. So lucky to have worked with such an expert for my endometriosis removal - I cannot recommend him enough!

I cannot say enough good things about my experience at FCI River North. From the moment you walk in, the environment is welcoming and kind, which helps so much during what can be a stressful time. I especially want to give a huge shout-out to Montanna, who is hands-down the best nurse! She is always so warm and genuinely kind. No matter how busy the clinic is, she always takes the time to answer every single one of my questions with patience and care. Having someone like her in your corner makes all the difference.