After a very difficult experience with a previous fertility clinic, I took nearly two years off before finding FIRM. From my very first appointment, Dr. Gentry was open, honest, compassionate, and truly listened to my story. What stood out most was how individualized my treatment plan felt. Dr. Gentry carefully considered everything I had been through, including my previous testing, labs, and treatment history, and created a plan that felt tailored specifically to me. Every step of the process was thoroughly explained, and I always felt informed, supported, and cared for. I never once felt confused about next steps or left in the dark regarding billing, insurance, or treatment planning, something that had been a major source of frustration at my previous clinic. The communication and organization at FIRM are truly exceptional. Going into IVF, I honestly expected it to take multiple rounds and possibly years before we saw a positive pregnancy test. Thanks to the exceptional care, monitoring, and expertise of Dr. Gentry, Nurse Pam, and the entire team, we were incredibly blessed to become pregnant on our very first IVF cycle. I am just days away from graduating from the fertility clinic, and while I am so grateful to be moving on to the next chapter, it is honestly heartbreaking to leave because this team has become such an important part of our journey. Every staff member has been kind, encouraging, responsive, and genuinely invested in our success. They truly treated us like family and we will miss them all so much! I cannot recommend FIRM highly enough. They are truly unmatched, and I will forever be grateful to Dr. Gentry, Nurse Pam, and the entire staff for helping make our dream a reality. The absolute best around!

I will always recommend FIRM and Dr. Gentry as the place to go when needing assistance or guidance growing your family. Everyone there is kind and genuinely pleasant. Dr. Gentry is the absolute best. Not only is she an absolutely amazing…...

My wife and I have officially graduated from FIRM with our second baby, and we truly couldn't have done it without Dr. Gentry. She has such a rare ability to make her patients feel genuinely cared for and supported throughout the entire…...

I cannot recommend Dr Gentry enough. She is the perfect balance of personable and knowledgeable. If you are looking for someone to chase your dreams of becoming a mother (or continuing your family) Dr Gentry will get you there. Thank you FIRM for helping me achieve my dreams of having babies.

There truly aren’t enough words to express our gratitude to Dr. Erb, Patty, and the entire team at FIRM. Thank you for guiding us through one of the most challenging and emotional journeys of our lives with such compassion, patience, and expertise. We feel incredibly blessed by the arrival of our identical twin girls, and are so grateful to this amazing team for helping make this dream a reality. Your care, support, and guidance meant more than we can put into words, and we will always be grateful for the role you played in our journey. 💕

Please do yourself a favor and do not go to Dr.Gentry. I had a horrible experience. Everytime I would ask Dr.Gentry a question. She wouldn’t answer. It would be, “We need to do testing before I answer any questions!” Which, I understand logically because she can’t state steps. But she could’ve still answered my questions. When I got my bloodwork done I didn’t even get a call back. I called the office and they started that once I’m done with testing they’ll go over everything. I didn’t like the lack of communication. I got blood work done 2 months ago and I was told I needed to get my tubes checked and go from there to get answers. Well, I am pregnant! I called the clinic the 1st time and was told that I need to speak to a nurse first. I never heard back and so I called back in the evening and i was told that because I didn’t do “treatment” with them I needed to go to an Obgyn. Pam relayed the message from Dr.Gentry. Mind you, I have had birth defects when I was younger, I had a miscarriage and etopic pregnancy in the past. What is considered “Treatment” should’ve been clarified during the consultation before I wasted my time and money. I’m very disappointed and wouldn’t recommend this clinic to anyone. As an update, I went to a different clinic to get reassurance of my pregnancy to make sure everything was progressing correctly and I ended up having an etopic pregnancy! So thankful, for the fertility clinic that made an appointment for me and took me in with open arms!

Dr. Erb and her staff in Jacksonville and the Daytona Beach Office are a blessing! My first IVF baby is now TWO! And my second IVF baby is about to turn 4 months old! I cannot recommend them enough. They have always been kind, courteous, and always readily available.

I dont like to write reviews but I dont hesitate when they can be helpful for others to save their time, energy and resources. I do not have an issue with Dr Winslow he had been professional and straight to the point. Nurses here are a joke, they are supposed to answer the forwarded phone calls OR return your call to make your appointment according to what day on your cycle you are, instead they never seem to care about these time sensitive appointments, I missed nearly 3 months worth of appointments trying to wait for their scheduling, I eventually had to go in person to schedule my appointments- seemed to work. As I am writing this review this marks day 3 of no one returning my call, this month is also wasted (4th month) because the nurses are not being efficient with following up with the patients and their appointments. When I raised this concern once, they asked me to come RIGHT NOW, had to take off from work that day and the day after. Super inconvenient, last minute, only after I raised concerns. Also the same nurse was supposed to call in a medication that required a pre-authorization, and i was supposed to take it on a specific day at the clinic. She told me my insurance would call me to let me know which pharmacy to go to. I called my insurance a day or 2 before my medication appointment, they told me no one called in this medication for you until this morning (the morning I called the clinic to remind them to call it in) and that they needed up to 5 business days to release the med. Ofcourse I ended up purchasing it at the clinic out of pocket for time sake. Patty made this journey very stressful and wasted our time for no reason. My advice seek another clinic that values your precious time. We come here to save this precious time of our lives not to waste it because of those who are not doing their job properly. *not to mention the billing lady, calls and tells me I owe $150 dollars, I ask for what, she goes (umm I dont know) !!! Seriously?? Again the place is a joke.

I am endlessly thankful to Dr. Teresa Erb and the amazing team at FIRM. What started as a challenging and emotional fertility journey ended with the greatest blessing of my life. From the very first visit, Dr. Erb impressed me with not only her kindness and compassion, but also how incredibly knowledgeable and thorough she is. She took the time to explain every option, every step, and every decision, which gave me so much confidence and peace of mind. Her expertise, combined with her gentle encouragement and personalized care, made all the difference. She celebrated each milestone with me and supported me through every moment, and because of her skill and dedication, adding my faith in Jesus too, my dream of becoming a mother came true. The entire team at FIRM was warm, supportive, and attentive, making every visit feel reassuring and positive. I will forever be grateful for this practice and wholeheartedly recommend Dr. Teresa Erb and FIRM to anyone seeking fertility care led by true knowledge, compassion, and heart.

I am eternally thankful for Dr. Winslow and what he has done to help grow our family. However, for both of my last two transfers, the billing department has been an absolute nightmare! This is the only negative I've ever had about FIRM for the last 6 years I have been a patient. They are completely unorganized and unprofessional in their billing department. I did not want to come to social media to hopefully resolve this problem, but it seems that is the only way it will get done. At no fault to Dr. Winslow; I don't think he has any idea how terrible they are. Any patient at FIRM knows you must be paid in full before having a transfer or proceeding with any procedure, and any patient also knows that the office HOUNDS you about being paid in full. Our last transfer was July 7th of this year. At our appointment prior to transfer on July 1st, we paid our full cost of our transfer. We paid our 2025 storage fee for the year by phone on July 3rd. Come transfer, we obviously owed nothing. At both ultrasounds after the transfer, we paid the required payment. At the last appointment when we graduated on August 7th, I enquired about why I received a bill in the mail for the cost of the transfer. I was told that they post cash payments once a month. $4000 of our transfer was paid in cash. The remaining $421 was paid with an FSA card. Our storage fee was also paid with the FSA card. The cost of the transfer was to be $4481, but I was told I had a $60 credit from my reconsult in December 2024 making the transfer total $4421. I have receipts from every single thing we have paid. The bill states the “Visit Total” for “Cryo Thaw and Transfer” on July 7th is $4050 which is less than $4481 or even the $4421 we had to pay. Our credit is listed above that amount. Our payments for each ultrasound post transfer are listed below that, showing the bill total for $3870. Based on the bill, it even appears we were overcharged for our transfer. Nonetheless, we have continued to receive a bill every month since July/August for the cost of the transfer that would have obviously had to have been paid BEFORE said transfer. I have called and left voicemails regarding this matter. In which the voicemail states the call will be returned in 24-48 business hours. This was October 8th that I last called and have yet to receive a follow up call about why I continue receiving a bill in the mail. I owe NOTHING for the remainder of 2025 until I get my storage bill for 2026. Today I received a letter that if they did not hear from ME within 10 working days that my account would be turned over to collections. This was dated November 29th and was received today, December 13th. STOP sending me a bill!! And please have the professionalism to follow up on a call whether or not the issue has been resolved or if it will be resolved. Because neither have been done in any sort of a timely manner with MY several attempts to reach YOU. If Susan, or her supervisor Vanessa, would finally return my call during the next business day, that would be great! Also to add, days prior to my 2021 transfer, I received a bill stating I owed THOUSANDS. After a Facebook review finally got the attention of whomever, it was deleted by FIRM, and the issue was handled. The issue being that they had been so completely unorganized the last 2 years on my account (no telling how many other patients), that they actually owed me THOUSANDS back due to their poor handling of money and organization skills. They need to be seriously audited. Make sure to get itemized bills of everything you have done at FIRM! I love Dr. Winslow and the nursing staff we have worked with over the years, but the billing department needs a serious AUDIT and hiring of people who are POLITE and COMPETENT!