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Florida Institute for Reproductive Medicine - Jacksonville

US United States
· Jacksonville
CLIA·Clinical Laboratory Improvement Amendments ↗
CLIA-certified laboratory
CDC NASS·National ART Surveillance System ↗
Reports annual ART data to the CDC's National ART Surveillance System (this is not SART membership)
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Florida Institute for Reproductive Medicine - Jacksonville
Florida Institute for Reproductive Medicine - Jacksonville 2
Florida Institute for Reproductive Medicine - Jacksonville 3

About

About Florida Institute for Reproductive Medicine

Founded in 1990, Florida Institute for Reproductive Medicine (FIRM) is one of the most trusted fertility centers in Jacksonville, Florida, and the broader North Florida and South Georgia region. With over 35 years of clinical experience and celebrating its 35th anniversary, the center’s own site states that more than 20,000 babies have been born to its patients. The practice calls itself the largest provider of infertility care in North Florida and South Georgia — its own claim, not a registry finding.

FIRM follows the “3 C’s” philosophy — Care, Cost, and Convenience — led by board-certified Reproductive Endocrinology & Infertility (REI) specialists:

  • Kevin Winslow, MD — Founder and Medical Director; he has directed the practice for over 21 years and brings more than 36 years of clinical experience, with a special interest in IVF and fertility preservation
  • Teresa Erb, MD — ASRM member, ACOG Fellow, board-certified in OB/GYN and REI
  • Adrienne Gentry, DO — Board-certified in OB/GYN and REI, ASRM member
  • Viji Sundaram, MD — ASRM member, ACOG Fellow, board-certified in OB/GYN and REI

The main downtown Jacksonville facility houses both the embryology and andrology laboratories, staffed by three doctoral-level and one master’s-level embryologists; the practice reports that its infertility nurses average more than 8 years of experience, with several past 15 years at FIRM.

FIRM publishes no results page of its own; its outcomes reach the public through federal reporting. The CDC’s 2022 ART record for this clinic shows 1,114 cycles in the reporting year and live-birth rates of 37.2% under 35, 34.5% at 35–37, 17.7% at 38–40 and 6.2% over 40. That CDC page carries a data-verified attestation from the practice’s medical director, Kevin L. Winslow — provenance most clinic-published figures do not offer. Two caveats keep the numbers usable. The federal record for this clinic reports no fresh-embryo versus frozen-transfer split, so those four bands are aggregate per-age figures rather than a transfer-type table, and the capture does not name the denominator behind each band; ask the clinic whether any figure you are given counts intended retrievals or transfers. The national row in the chart below is SART’s 2022 national summary (53.5 / 39.8 / 25.6 / 9.5), a different registry with its own reporting conventions, so the two rows are not a like-for-like comparison — the steady decline with age is the pattern that holds in both. FIRM’s site displays a SART badge and footer branding; our sources record no SART ClinicPKID for this clinic, so we report that badge as the clinic’s own display rather than registry-confirmed membership.

Accreditations & Awards

  • Newsweek, America’s Best Fertility Clinics 2025 — announced on the clinic’s own news page. A 2026 Newsweek rank of 53 sits in our data notes as user-supplied rather than captured from Newsweek, so we do not print it as a finding.
  • SART badge on the clinic’s site — clinic-displayed. Our sources record no SART ClinicPKID for FIRM, so we do not print that badge as registry-confirmed membership.
  • CDC ART reporting — FIRM appears in federal assisted-reproduction reporting, which is where its cycle data can be checked rather than on a clinic results page.
  • No CLIA certificate number is recorded in our sources for this clinic’s laboratory, although the main facility documents on-site embryology and andrology labs. Ask to see the number.
  • Media coverage — the program has been featured on NBC, CBS, BBC News and the Today Show, and in People, Self, Pink, Conceive, Child and Woman magazines. Coverage is not accreditation.

Why Choose Florida Institute for Reproductive Medicine

  1. 35+ Years in the region — Founded in 1990 in Jacksonville
  2. 20,000+ Babies Born — A figure published by the clinic itself, across North Florida and South Georgia
  3. 4 Board-Certified REI Specialists — Each certified in OB/GYN and in Reproductive Endocrinology & Infertility
  4. 5 Offices Listed on the Clinic’s Locations Page — Jacksonville Downtown, Jacksonville South, Daytona Beach, Tallahassee and Valdosta (GA). We list what the clinic publishes and do not represent it as a complete count of where FIRM practices
  5. Da Vinci Robotic Surgery — Robot-assisted minimally invasive reproductive surgery, performed with North Florida gynecologic surgeons
  6. Donor Egg & Embryo Bank — A cryo egg bank and donor embryo bank held in house, with Fairfax EggBank frozen eggs in the donor program
  7. Multilingual Support — The website’s language selector offers Arabic, Simplified Chinese, English and Spanish among others
  8. Cost-Effective IVF — The clinic markets itself as “one of the most cost-efficient IVF programs in the nation” and accepts most insurance plans; the fee detail is in Fees & Packages below

IVF & Fertility Services

Services as the clinic groups them on its Treatments pages:

CategoryServices
Core ARTIVF, ICSI, Assisted Hatching
Genetic TestingPGT-A (aneuploidy screening), PGT-M (monogenic disease screening)
Fertility PreservationEgg freezing, embryo freezing, sperm freezing, cancer patient fertility preservation
IUI & Ovulation InductionOral and injectable medications, intrauterine insemination
Donor ProgramsEgg donor program, sperm donor program, embryo donor program
Male InfertilityAndrology laboratory: semen analysis with strict (Kruger) criteria, anti-sperm antibody testing, semen washes for insemination, and semen cryopreservation and storage. The practice lists in-house sperm extraction among its services; our sources do not name the techniques
Gynecologic SurgeryDa Vinci robotic-assisted laparoscopy, hysteroscopy, tubal reanastomosis
Special GroupsSame-sex couples and non-traditional families

Fees & Packages

There is no published price list for a cycle at this clinic. What FIRM does put in writing is how money is arranged, and it is the clinic’s own reporting in every case below — not a third-party benchmark.

  • A below-average fee claim: the practice states that its fees “average about 10–20% below national averages,” framing cost as one of its three C’s.
  • 10% discount on eligible services for active military personnel, police officers, firefighters and teachers. The clinic asks that you raise it at your IVF consultation.
  • Cost-sharing and guarantee IVF programs, described as aimed at patients with lower chances of success, plus financing options across infertility care with LendingClub named as a lender.
  • Insurance: FIRM says it accepts all major insurance policies, including all forms of Tricare and Tricare Prime, and names Blue Cross Blue Shield, Aetna, Cigna, Progyny, Humana and United Healthcare among the carriers it works with. Its own guidance is that most insurers cover infertility diagnostics and most do not cover treatment, so verify your policy — the billing department will help — before a cycle starts.
  • An in-house pharmacy, presented by the clinic as part of holding total cost down.
  • No state mandate to fall back on: only 24 U.S. states require infertility coverage, and Florida and Georgia are not among them. Only a minority of large employers offer it either, so budget from your own policy rather than from a general rule.

Ask, in writing, which items sit outside a quoted package: monitoring visits, medications, anesthesia, ICSI, PGT biopsy, freezing and annual storage.

Patient Journey

  1. Initial Consultation — Meet with a physician to review medical history and develop a personalized treatment plan
  2. Fertility Evaluation — Hormonal testing, semen analysis, ovarian reserve assessment
  3. Treatment Planning — Physician recommends the most suitable treatment based on evaluation results
  4. Ovarian Stimulation & Monitoring — Medication to stimulate follicles with regular ultrasound monitoring
  5. Egg Retrieval & Sperm Collection — Performed as outpatient procedures
  6. Embryo Culture & Transfer — Fresh or frozen embryo transfer after laboratory culture
  7. Pregnancy Confirmation — A blood test after transfer. Our sources give no staging interval for this clinic, so ask which day the beta hCG is scheduled

Stimulated cycles mean frequent morning visits. Every office the clinic documents keeps 7:00 am to 4:00 pm, Monday through Friday, closing for lunch from 12:00 pm to 1:00 pm each day, and calls placed to the Daytona Beach office after hours route to the answering service in Jacksonville. Our sources document no weekend or early-monitoring schedule for this practice.

Florida law permits egg donation and embryo donation. Surrogacy is restricted in Florida — commercial surrogacy is not permitted. PGT-A and PGT-M genetic screening are legal in the United States. LGBTQ+ individuals have equal access to fertility treatment at this practice. Our sources for this clinic state these points without naming a Florida statute, so we do not supply citation numbers for them; treat each as a starting point for a conversation with an independent Florida family-law attorney rather than as advice, and have any donor or carrier agreement reviewed before you sign.

Location

  • Address: 841 Prudential Dr, Ste 260, Jacksonville, FL 32207, United States
  • Phone: +1 904-399-5620

Key Advantages

In Vitro Fertilization (IVF)
ICSI
PGT-A/PGT-M Genetic Screening
Egg Freezing
Donor Egg Program
Donor Embryo Program
LGBTQ+ Friendly
Fertility Preservation
IUI

Location

841 Prudential Dr, Ste 260, Jacksonville, FL 32207, United States

Facilities

On-Site Laboratory
Credit Cards Accepted
Appointment Required
Wheelchair Accessible

Medical Team

Patient Reviews

3.7
140 reviews
5star
65%
4star
20%
3star
8%
2star
4%
1star
3%
K
Kasey Lenoir
1 month ago

After a very difficult experience with a previous fertility clinic, I took nearly two years off before finding FIRM. From my very first appointment, Dr. Gentry was open, honest, compassionate, and truly listened to my story. What stood out most was how individualized my treatment plan felt. Dr. Gentry carefully considered everything I had been through, including my previous testing, labs, and treatment history, and created a plan that felt tailored specifically to me. Every step of the process was thoroughly explained, and I always felt informed, supported, and cared for. I never once felt confused about next steps or left in the dark regarding billing, insurance, or treatment planning, something that had been a major source of frustration at my previous clinic. The communication and organization at FIRM are truly exceptional. Going into IVF, I honestly expected it to take multiple rounds and possibly years before we saw a positive pregnancy test. Thanks to the exceptional care, monitoring, and expertise of Dr. Gentry, Nurse Pam, and the entire team, we were incredibly blessed to become pregnant on our very first IVF cycle. I am just days away from graduating from the fertility clinic, and while I am so grateful to be moving on to the next chapter, it is honestly heartbreaking to leave because this team has become such an important part of our journey. Every staff member has been kind, encouraging, responsive, and genuinely invested in our success. They truly treated us like family and we will miss them all so much! I cannot recommend FIRM highly enough. They are truly unmatched, and I will forever be grateful to Dr. Gentry, Nurse Pam, and the entire staff for helping make our dream a reality. The absolute best around!

T
T & M Altman
2 months ago

I will always recommend FIRM and Dr. Gentry as the place to go when needing assistance or guidance growing your family. Everyone there is kind and genuinely pleasant. Dr. Gentry is the absolute best. Not only is she an absolutely amazing…...

T
Taylor Altman
2 months ago

My wife and I have officially graduated from FIRM with our second baby, and we truly couldn't have done it without Dr. Gentry. She has such a rare ability to make her patients feel genuinely cared for and supported throughout the entire…...

B
Beni Amargo
2 months ago

I cannot recommend Dr Gentry enough. She is the perfect balance of personable and knowledgeable. If you are looking for someone to chase your dreams of becoming a mother (or continuing your family) Dr Gentry will get you there. Thank you FIRM for helping me achieve my dreams of having babies.

S
Shelley Ray
3 months ago

There truly aren’t enough words to express our gratitude to Dr. Erb, Patty, and the entire team at FIRM. Thank you for guiding us through one of the most challenging and emotional journeys of our lives with such compassion, patience, and expertise. We feel incredibly blessed by the arrival of our identical twin girls, and are so grateful to this amazing team for helping make this dream a reality. Your care, support, and guidance meant more than we can put into words, and we will always be grateful for the role you played in our journey. 💕

B
Breana
Edited 3 months ago

Please do yourself a favor and do not go to Dr.Gentry. I had a horrible experience. Everytime I would ask Dr.Gentry a question. She wouldn’t answer. It would be, “We need to do testing before I answer any questions!” Which, I understand logically because she can’t state steps. But she could’ve still answered my questions. When I got my bloodwork done I didn’t even get a call back. I called the office and they started that once I’m done with testing they’ll go over everything. I didn’t like the lack of communication. I got blood work done 2 months ago and I was told I needed to get my tubes checked and go from there to get answers. Well, I am pregnant! I called the clinic the 1st time and was told that I need to speak to a nurse first. I never heard back and so I called back in the evening and i was told that because I didn’t do “treatment” with them I needed to go to an Obgyn. Pam relayed the message from Dr.Gentry. Mind you, I have had birth defects when I was younger, I had a miscarriage and etopic pregnancy in the past. What is considered “Treatment” should’ve been clarified during the consultation before I wasted my time and money. I’m very disappointed and wouldn’t recommend this clinic to anyone. As an update, I went to a different clinic to get reassurance of my pregnancy to make sure everything was progressing correctly and I ended up having an etopic pregnancy! So thankful, for the fertility clinic that made an appointment for me and took me in with open arms!

D
Dakota Eger
4 months ago

Dr. Erb and her staff in Jacksonville and the Daytona Beach Office are a blessing! My first IVF baby is now TWO! And my second IVF baby is about to turn 4 months old! I cannot recommend them enough. They have always been kind, courteous, and always readily available.

M
M. M.
Edited 4 months ago

I dont like to write reviews but I dont hesitate when they can be helpful for others to save their time, energy and resources. I do not have an issue with Dr Winslow he had been professional and straight to the point. Nurses here are a joke, they are supposed to answer the forwarded phone calls OR return your call to make your appointment according to what day on your cycle you are, instead they never seem to care about these time sensitive appointments, I missed nearly 3 months worth of appointments trying to wait for their scheduling, I eventually had to go in person to schedule my appointments- seemed to work. As I am writing this review this marks day 3 of no one returning my call, this month is also wasted (4th month) because the nurses are not being efficient with following up with the patients and their appointments. When I raised this concern once, they asked me to come RIGHT NOW, had to take off from work that day and the day after. Super inconvenient, last minute, only after I raised concerns. Also the same nurse was supposed to call in a medication that required a pre-authorization, and i was supposed to take it on a specific day at the clinic. She told me my insurance would call me to let me know which pharmacy to go to. I called my insurance a day or 2 before my medication appointment, they told me no one called in this medication for you until this morning (the morning I called the clinic to remind them to call it in) and that they needed up to 5 business days to release the med. Ofcourse I ended up purchasing it at the clinic out of pocket for time sake. Patty made this journey very stressful and wasted our time for no reason. My advice seek another clinic that values your precious time. We come here to save this precious time of our lives not to waste it because of those who are not doing their job properly. *not to mention the billing lady, calls and tells me I owe $150 dollars, I ask for what, she goes (umm I dont know) !!! Seriously?? Again the place is a joke.

D
Doll Rubiano
6 months ago

I am endlessly thankful to Dr. Teresa Erb and the amazing team at FIRM. What started as a challenging and emotional fertility journey ended with the greatest blessing of my life. From the very first visit, Dr. Erb impressed me with not only her kindness and compassion, but also how incredibly knowledgeable and thorough she is. She took the time to explain every option, every step, and every decision, which gave me so much confidence and peace of mind. Her expertise, combined with her gentle encouragement and personalized care, made all the difference. She celebrated each milestone with me and supported me through every moment, and because of her skill and dedication, adding my faith in Jesus too, my dream of becoming a mother came true. The entire team at FIRM was warm, supportive, and attentive, making every visit feel reassuring and positive. I will forever be grateful for this practice and wholeheartedly recommend Dr. Teresa Erb and FIRM to anyone seeking fertility care led by true knowledge, compassion, and heart.

H
Haley Ganas
7 months ago

I am eternally thankful for Dr. Winslow and what he has done to help grow our family. However, for both of my last two transfers, the billing department has been an absolute nightmare! This is the only negative I've ever had about FIRM for the last 6 years I have been a patient. They are completely unorganized and unprofessional in their billing department. I did not want to come to social media to hopefully resolve this problem, but it seems that is the only way it will get done. At no fault to Dr. Winslow; I don't think he has any idea how terrible they are. Any patient at FIRM knows you must be paid in full before having a transfer or proceeding with any procedure, and any patient also knows that the office HOUNDS you about being paid in full. Our last transfer was July 7th of this year. At our appointment prior to transfer on July 1st, we paid our full cost of our transfer. We paid our 2025 storage fee for the year by phone on July 3rd. Come transfer, we obviously owed nothing. At both ultrasounds after the transfer, we paid the required payment. At the last appointment when we graduated on August 7th, I enquired about why I received a bill in the mail for the cost of the transfer. I was told that they post cash payments once a month. $4000 of our transfer was paid in cash. The remaining $421 was paid with an FSA card. Our storage fee was also paid with the FSA card. The cost of the transfer was to be $4481, but I was told I had a $60 credit from my reconsult in December 2024 making the transfer total $4421. I have receipts from every single thing we have paid. The bill states the “Visit Total” for “Cryo Thaw and Transfer” on July 7th is $4050 which is less than $4481 or even the $4421 we had to pay. Our credit is listed above that amount. Our payments for each ultrasound post transfer are listed below that, showing the bill total for $3870. Based on the bill, it even appears we were overcharged for our transfer. Nonetheless, we have continued to receive a bill every month since July/August for the cost of the transfer that would have obviously had to have been paid BEFORE said transfer. I have called and left voicemails regarding this matter. In which the voicemail states the call will be returned in 24-48 business hours. This was October 8th that I last called and have yet to receive a follow up call about why I continue receiving a bill in the mail. I owe NOTHING for the remainder of 2025 until I get my storage bill for 2026. Today I received a letter that if they did not hear from ME within 10 working days that my account would be turned over to collections. This was dated November 29th and was received today, December 13th. STOP sending me a bill!! And please have the professionalism to follow up on a call whether or not the issue has been resolved or if it will be resolved. Because neither have been done in any sort of a timely manner with MY several attempts to reach YOU. If Susan, or her supervisor Vanessa, would finally return my call during the next business day, that would be great! Also to add, days prior to my 2021 transfer, I received a bill stating I owed THOUSANDS. After a Facebook review finally got the attention of whomever, it was deleted by FIRM, and the issue was handled. The issue being that they had been so completely unorganized the last 2 years on my account (no telling how many other patients), that they actually owed me THOUSANDS back due to their poor handling of money and organization skills. They need to be seriously audited. Make sure to get itemized bills of everything you have done at FIRM! I love Dr. Winslow and the nursing staff we have worked with over the years, but the billing department needs a serious AUDIT and hiring of people who are POLITE and COMPETENT!

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