Best place to do IVF because everyone there is so helpful and caring. Very clean place. And I love their protocol. I will recommend this to anybody doing Ivf.

TLDR: I regret the money and time wasted here. It was probably 4 months before I finally gave up on messaging them back about moving forward in the process, and since then I haven't even heard back from them to follow up. Crazy to think about how many other patients of theirs are lost to attrition because the clinic does not follow-up with you unless you are the one constantly reaching out to them for every task. Save yourself the trouble and stress and money, read all the other recent reviews of others experiencing these same issues and avoid this clinic. Long version: I was very disappointed with the care I got here and ended up switching to a different fertility center due to their ongoing delays and archaic/slow systems. I don't think we ever met with an MD once throughout the entire process (all midlevels) and the care was so fragmented that my husband and I would not even know what provider name to give when showing up for labs at Quest as this information was also not provided on behalf of the clinic when they ordered our labs. The interface of the messaging on the patient portal is not user friendly and frankly the worst I've ever used. Not only that, but they mis-entered our contact information online halfway through the process and as a result, delayed sending our semen analysis kit and genetic testing! You have to use this archaic patient portal and messaging system online because if you call, you’re met with an automated voicemail that says they will call you back in 2-3 business days (aka, I would leave messages and never got a call back). I felt like no one was proactive about next steps after my initial consultation, and I was constantly messaging them to progress to next steps of ordering labs, genetic testing, semen analysis, etc which made me unable to successfully do embryo freezing with them before my fertility benefits expired. Moreover, they still delayed our treatment by refusing to schedule us until we spoke with a genetic counselor after our genetic testing, despite the fact that my partner was a carrier for an autosomal recessive condition that I did not have and thus had 0% chance of even passing on to our offspring! I see multiple other reviews mentioning this same issue. It was clear that we were working with mid-levels the entire way, how kept telling us we had to do more and more requirements before moving forward with embryo freezing, prolonging the entire process and costing us more. The lack of transparency was so bad that I got a bill in the mail for $155 that quoted some telemedicine visit, which was a second consultation fee (after I already paid $350 for the initial one) just to have a zoom call to discuss the overview and timeline of the embryo freezing once we started. I am so glad that I ended up changing to a different fertility clinic, where I worked closely with the same MD and were able to do my entire embryo freezing process from consultation to egg retrieval within 2 months.

My husband and I ultimately had a successful IUI cycle and are incredibly grateful that we became pregnant on our first attempt. The doctors were kind, knowledgeable, and supportive throughout the actual treatment process. However, our experience leading up to treatment was frustrating and, at times, felt disorganized and poorly communicated. When I was first referred to the clinic in October, I was told we would likely be able to begin an IUI cycle the following month. However, when I called on cycle day one, I was informed that I was missing required bloodwork. After several conversations and delays, I learned that I needed to have the testing ordered through my primary care physician. This information was never clearly communicated from the beginning, which resulted in additional delays and pushed our treatment timeline back by several weeks. Another issue involved genetic testing. We were not adequately informed about the cost and that insurance doesn’t cover this testing. We later learned that Natera’s self-pay option would have cost under $500, after receiving a bill for approximately $13,000. I strongly encourage future patients to ask detailed questions about pricing before proceeding with testing from both the clinic and your primary care. After completing the required bloodwork, we were prepared to begin treatment in December. We were then informed that, due to insurance requirements and timing restrictions, we would not be able to start that month unless my cycle began before a specific date. When my cycle did begin before that date, I was subsequently notified that I was missing a required vaccine, resulting in yet another delay. January brought additional insurance-related issues that were not the clinic’s fault, but by the time everything was finally resolved, we were unable to begin treatment until February. We were thankful to finally move forward and were fortunate to become pregnant after our first IUI. However, another concern arose regarding billing. We paid our copay and the remaining balance that we were told insurance would not cover. Months later, after reviewing our insurance claims, I discovered that our insurance had actually covered approximately 99% of the procedure. When I contacted the clinic regarding a refund, I was told that while they perform periodic audits, patients are responsible for calling and identifying billing discrepancies themselves. That response was disappointing. Patients undergoing fertility treatment are already dealing with significant emotional, physical, and financial stress. I believe the clinic should be more proactive in identifying and refunding overpayments rather than relying on patients to discover them on their own. While I appreciate the expertise and kindness of the physicians, the administrative process, communication, and billing experience left much to be desired. Fertility treatment is an emotional and vulnerable journey, and unfortunately, I often felt like just another patient rather than someone being guided through a complex process. Although we are grateful for our successful outcome, I would not personally recommend this clinic based on our overall experience.

Our experience was horrible to say. The front office staff are not very helpful or useful! My partner and I both used an outside lab service that NCFMC was supposed to send referrals too. Once we arrived we both had the same negative…...

The people that work there. They are so nice to there patience. They don't make you feel some type of way , they are there for you and whatever you need. I really love it. And just want to say thank you to them for being so welcomed to there patience.

My husband and I first went to NCFMC in 2020. We were diagnosed with unexplained infertility after TTC for 8 years. Since this time we had our son born in November 2021 and our daughter in May 2024. Both were frozen embryo transfers after…...

***Update 4/1: I am currently undergoing outside monitoring while my primary fertility clinic in PA (3 hours behind) , and I have been experiencing ongoing issues with fax delays and failures. Each time this happens, I am told the only option is to refax, with no alternative solutions. Given how time-sensitive fertility treatment is, this has been extremely stressful as I prep for a FET . I explained to the front desk representative, Joy, that while I understand their policy requires fax, HIPAA does allow for secure, encrypted provider-to-provider communication. Due to repeated fax delays and failures, I asked if there was any flexibility to accept secure email directly from my provider. I also specifically requested to speak with a manager. Instead, I was directed to Rachel A. from administration leave, who I was later told was not a manager, per my request to Joy. I was also informed that the actual manager, Shauna, would not be returning my call on 4/1. Rachel immediately stated, before fully hearing my concerns, that “the rules are the rules Joy made it clear the first time,” and refused to consider any alternatives. She also incorrectly stated that secure provider to provider email would not be HIPAA compliant. YIKES, I have a healthcare background which I stated. She doubled down and said my occupation doesn’t matter. Racheal clearly has not been trained as a manager to handle such matters, it was very clear by the manner in which I was spoken to, and the wrong info I was getting. She was more concerned with having her co-workers back and not wanting to hear my concerns for a solution to an operational bottleneck impacting my overall care. What was most concerning was the lack of empathy and professionalism. When I expressed that I am still a patient, even as an outside monitoring patient, Rachel responded by saying it seemed like the term “outside” and not a “patient” was “triggering” me. This is an inappropriate and dismissive comment to make to someone undergoing fertility treatment. I was told she was ending the call as it been 12 min and the rules and results are the same despite how many times and different ways I ask for an accommodations and understanding as I am an outside patient from PA, moved via Military orders, have repeated faxed issues with them, and have time-sensitive treatment with FET (including LETROZOLE). I was repeatedly reminded that outside monitoring is considered a “courtesy,” despite explaining that I am part of a military family and traveling back to my home clinic is not feasible. When policies create barriers in time-sensitive medical situations, there should be some effort to find solutions, not just repeat rigid rules. My spouse also latter called and they said nope, still no fax, re-fax or we can call your home clinic . Calling the home clinic can’t stop a delayed or failed fax, having alternative secure methods would. The orders were sent on a TUESDAY AS A BUFFER FOR A THURSDAY , which is tommorow AND would my third cycle day, Tuesday the orders were faxed and nothing but re-fax re-fax on Wednesday all day, at what point do we address the root of the issue? This has been ongoing since FEB. Overall, this experience has been unnecessarily stressful during an already difficult process. My FET includes letrozole , so timing is EVERYTHING! I wish I had chosen a different outside monitoring provider I HAD NO IDEA THEIR FAX SYSTEM and lack of empathy or critical thinking to improve processes would be such a barrier to care. I asked for a manager, was denied escalation ( As Rachel A advised I would be - SADLY TURNED OUT TO BE TRUE), I was given incorrect HIPAA info ,and was not met with their core values of " leading with Respect, Compassion, and Integrity". I get fax is their policy, but they refuse to get that, the current process has not, is not working for me as a outside patient with a home clinic in a different time zone and unreliable fax. It’s a recipe for disaster and they don’t care yet I’m paying over 1,2000 for monitoring with this level of gross.

Nice people but we immediately bailed because all their systems are from the 80s. They have really poor technology. It's way too easy to be current with technology these days... or at least not be 40 years behind... You can't even reply to messages in their system that they force you to use. It's BAD.

I used them for outside monitoring while my primary fertility clinic is located on the East Coast. My experience highlighted several logistical challenges that patients should consider when coordinating care across time zones. Because there is a three hour time difference, same day clinical decisions depend on results being faxed and received quickly. In my case, same day transmission was inconsistent and required multiple follow ups. I understand they have a process to follow , and that bloodwork and ultrasounds take time, and that FAXS may fail. HOWEVER, when medical decisions are time sensitive, delays and failures in fax communication add significant stress and can impact medical operations. Please add more options to securely and quickly connect with outside monitoring clinics to account of everything! Weekend appointments present an additional challenge. With the time difference and limited coordination hours, there is very little margin for error if results are not sent promptly. There also does not appear to be a dedicated outside monitoring coordination workflow for East Coast Patients.I mentioned I’m from PA and my clinic is PA at every appointment to anyone who will hear. Regardless , patients are responsible for ensuring orders are received, results are faxed, and both clinics confirm receipt. This places a heavy administrative burden on patients who are already navigating a complex and time sensitive treatment cycle. I also have to coordinate flights back to PA and other travel planning so this could at-least be stress free. The clinical staff were courteous during in person visits for outside monitoring , but the operational process for outside monitoring between clinics in different time zones needs improvement ASAP, particularly around reliable same day result transmission and coordination. Having a horrific experience :( Each visit so far is about $1,200 for my outside treatment, so coordination should be smoother and or adjusted for (provider to provider secure email correspondence) for those with outside monitoring across different time zones. Again I did stress the time zone difference and my home state, my spouse can attest, but the current process is the current process so what can I do ……..

Dr. Murray is always courteous and an excellent listener. He demonstrates strong competence and always knows exactly what he is doing. As a returning patient, I have complete confidence in his methodical approach to my care. He has shown genuine compassion toward me, and I have never felt dismissed or unheard. I highly recommend him and have already referred several friends to him. Assistant Val was incredibly compassionate and understanding, especially knowing I don’t have the best insurance coverage. I truly appreciate how the team handled the labs they ordered—they adjusted the billing codes to help ensure my insurance wouldn’t deny the claims. Val was patient, kind, and genuinely sympathetic to my situation. The clinic went out of their way to work with me and find ways to offset my costs. I really felt cared for and supported—thank you so much!