Very disappointed with the experience we had. ORM is absolutely terrible to work with. We ultimately decided to go to a new clinic after little to no diagnostic testing was done prior to treatment and 3 unsuccessful IUI’s. New clinic found issues that lead to surgery prior to an additional cycle to be as successful as possible. They showed us scans that would have made implantation of an egg highly unlikely. ORM did not check for any of these things. Further, we have frozen specimen in their lab that we need to get transported to our new clinic. It took us months to finally talk to someone with the lab. Their excuse was that someone is rarely able to answer the phone or return voicemails. Don't get me wrong, I understand that phone may not be the best communication, but not until I’d had enough and was blunt over the phone, did they inform that there is an email that is the best form of communication for the lab techs. (From the lab manager.) On that topic, our new clinic will allow rental of the cryo tank so that we are sure that we could get specimen from ORM to new clinic. ORM WOULD NOT ALLOW US TO PICK UP SPECIMEN PRODUCED FROM OUR OWN BODIES from their clinic. I understand that it could be a risk for them but am more than willing to sign a liability waiver but they will not respond to calls or emails about that topic either. FORCING US TO SPEND $1600 on transport alone. This is 16x more expensive than using the rental tank. I would say that we have a more vested interest in the specimen making it to the new clinic than a medical courier does. Overall, our 3 years with the clinic and now the years after, we have been disappointed time and time again. Save yourself the trouble and utilize a different clinic. ORM has systematic flaws that make them difficult to work with. Their nurses are kind but that unfortunately does not make up for the flaws with their practice.

Truly the WORST experience with a fertility clinic I’ve ever had, let alone a doctor. This place most definitely treats you like a number. They could not remember ever what procedures I was doing or had done. More than once they’re like “let’s try this again” when I hadn’t even tried it once. They forgot that I hadn’t done bloodwork at all, they NEVER answered the phone. It was always a call back at the end of the day so if you didn’t answer you’d have to call back and leave a message and repeat the cycle. Dr Rossi was invisible. I NEVER saw her and would’ve had to make a special appointment just to talk to her. They were happy to take my money, but didn’t want to actually get to know me, my husband, or our situation. They wouldn’t even let him back with me for the appointments. There was no diagnosing. It was just onto the next method without ever digging in to see what was or could potentially be wrong. Terrible terrible place. And then when I wanted to leave they charged me $35(!) to transfer my medical records. Just ridiculous.

Please avoid this location.

"After struggling with infertility for over five years and visiting numerous clinics across Columbus and India, we finally found answers with Dr. Rossi. While other specialists couldn't identify the root cause, Dr. Rossi’s expertise led to a clear diagnosis and a personalized treatment plan that was surprisingly gentle on my physical and mental health. The entire experience was seamless—scheduling appointments and procedures was a breeze, and the nursing staff was incredibly prompt and supportive. If you are looking for a doctor who combines high-level medical insight with true compassion, I cannot recommend Dr. Rossi enough."

They are age-ist with their policies if above 45 and are not that friendly over the phone. They just transfer you to a line that doesn't answer and are very dismissive. I don't recommend for older women.

I went to ORM for an initial consultation, and I wouldn’t recommend them. After reading through reviews, I noticed that many of the lower rated reviews were about Dr. Kennard who I happened to be assigned to for my consultation. If you read through the reviews from google and other websites such as Reddit, previous patients have mentioned her unfavorably. When I went to my initial consultation, Dr. Kennard made multiple comments about the person prior to me who was having infertility issues and left her office crying. Following the consultation and bloodwork, I received a condescending follow up voicemail from Dr. Kennard about how I didn’t leave my full name in the previous voicemail that I left earlier. I do have that voicemail saved. Following that, I decided to not continue at ORM and ended up having a smooth experience at another clinic. To be direct, Dr. Kennard is a Karen and a walking HIPPA violation waiting to happen. I encourage anyone who must deal with her to keep documentation/proof of anything that she says and does and if need be, report her to the OCR or medical board. While many of the things I’ve heard or read about her had to do with her rudeness, I was greatly appalled by a story from a woman who claimed that Dr. Kennard made racial remarks during their session. Please note, that many clinics including ORM rotate doctors for egg retrieval day, so even if you aren’t assigned to Dr. Kennard as your regular doctor, you may end up with her doing your surgery.

The staff here are absolutely horrible. They don't do anything that they say they will and give you conflicting information every time you call. They give excuses that it is there system but they don't take down you information correctly in the first place. They are rude every time you call.

I had a very disappointing experience. After multiple unsuccessful attempts, I felt the process was careless and not handled with appropriate transparency. During my last visit, I was shocked that the IUI was performed by a nurse without being told upfront that a nurse would be doing the procedure. When I asked her about the physician and the procedure should be done by physicians, I was told she had done many of them, which led me to believe she was an advanced nurse practitioner . What concerned me most is that the insurance was billed under Dr.Kennard name, despite the procedure not being performed by physician. This felt misleading and unacceptable. Patients deserve clear communication about who is performing procedures. I left feeling dismissed and frustrated.

So kind, attentive and the facility is beautiful. Highly recommend!

Waste of time! :( This was my 2nd clinic. Now moving onto clinic #4.