Austin Fertility and Reproductive Medicine - Westlake IVF

⭐ **1 Star** when I really wanted to put 0! The 1 stars reviews are a real red flag!!!! Dr Kavoussi (male doctor) was nice aside from his his rude, unprofessional and nasty staff! This was a BIG CONCERN from the start and I advised him of that. Save you time and money and go elsewhere based on treatment from STAFF ALONE! Very disappointing experience due to poor communication and administrative issues. I was told my new patient intake forms would be sent **by text** before my emergency tele-visit. That never happened. Instead, I was contacted **30 minutes before my appointment** and told the visit couldn’t proceed because the intake wasn’t completed, then informed the forms had been emailed without my knowledge because I had been told txt. I was later told the intake was required a week prior—despite the appointment itself being scheduled only a week earlier. Finally found the "email" which again wasn't told to be the method. So I was forced to be rescheduled even though I purposely picked the date I originally had. The nasty rep stated "Well Dr Kavoussi will be missing his lunch just to re squeeze you in" how unprofessional as if my life doesn't matter and or I wouldn't have to make the same changes being that I'm now forced to pick a different unknown date. Moving along, I was rescheduled and got a new date and told to wait for an appointment to be scheduled with a different place for imaging reasons. Afterward, I was emailed my MRI authorization details which was then delayed once i scheduled my appointment with them because this office provided **incorrect and incomplete fax information** to the imaging provider (ARA). ARA confirmed they faxed requests **four times**, yet staff attempted to shift blame elsewhere. I had sent an email prior requesting the manager to please contact me back about the beginning issue and no manager ever contacted me back. After raising concerns about the imaging issues, I was abruptly told about 45 minutes after ARA and one of their staff ladies released a three way call bc I "the patient" had to do leg work that I was “not a good fit” for the practice by the unprofessional "Office manager", which felt retaliatory. I had no issues with the physician; the problems were entirely administrative. Proceed with caution. Forgot to mention, I immediately sent a removal request of charges by email since the charges were for a televisit which never led to any rendered services. Oh and guess what no response back, (expected) another act of bad business which is totally fine, I will proceed to the board. I'm appalled and have never been treated like this by ANY place of business who carries professionalism as a standard.

The best IVF team there is. My husband and I had an overwhelmingly positive experience with the entire team. Both Dr. P. Kavoussi and Dr. S. Kavoussi are extremely knowledgeable and talented at what they do. The IVF nurses are hands down the nicest and most caring group of people I have ever had the pleasure of dealing with. I always felt like I was getting the best care by everyone I spoke to or dealt with during the entire process. They truly go above and beyond to make sure you are taken care of throughout the entire process and not just physically, they also check in on your emotional state as well, as IVF is not always a joyous journey for everyone. You can reach your team at any hour of the day, any day of the week and for IVF that is extremely necessary. I can't tell you how many times I spoke with Dr. Kavoussi late at night, whether it was just him checking in on me or answering a medication question if I was unsure of something. I really felt like we all went on the journey together and while it was exciting to graduate with a successful pregnancy, it was also sad to have to leave people I grew to love so much. Special shout-out to my nurse Kelsey who is the most amazing person on the planet and I was honored to have her with me the entire time. So caring and compassionate, she was born for this work. I love this team so much and will always remember them and the special gift they brought to mine and my husband's lives. Truly angels on earth.

I cannot say enough positive things about Austin Fertility, and specifically Michelle in Kelli Parrish’s office. Michelle has gone above and beyond in every possible way to help my husband and me get the medication he needs. She personally made multiple phone calls to pharmacies and insurance companies, advocating for us and working tirelessly to resolve issues that felt overwhelming at the time. I have truly never experienced this level of dedication and follow-through in any medical setting. She kept me consistently updated, explained each step of the process, and never made us feel like just another patient or task on her list. Beyond her professionalism, Michelle is incredibly kind, personable, and compassionate — qualities that make such a difference when navigating something as stressful as fertility care. Her commitment, empathy, and genuine desire to help are the reason I felt compelled to write this review. Because of Michelle, we felt supported, heard, and cared for every step of the way. I highly recommend this office, and I am especially grateful for Michelle’s exceptional care and advocacy. She truly made a difficult process manageable, and we will never forget the impact she had on our experience.

I have heard only good things about Dr. Kavoussi and he was great during my first consult, I'm sure he has good hands. The NP Amy also had great hands during my procedure. The staff however did not know how to handle insurance, especially through Tricare/Triwest since I was preauthorized to be there. I was suddenly told that I would have to pay out of pocket for a surgery in 2 days, told insurance doesn't normally cover it, but that was the whole reason I had been authorized by my insurance to come to their office in the first place (for that surgery which they had made clear on the referral as was discussed with Dr. Kavoussi). The staff told me "Follow up with your case-worker through your insurance referral." As a VA patient, that is not the normal workflow for how referred care usually works from my experience 10 years of experience. I did send some secure messages immediately to assist, but needed records to do so since they require chart notes and pictures. I was told those were ready for me at a different location so I picked up and found out no images were included after I requested them specifically on the records release form. No one has contacted me ever since that appointment, they don't seem to care if you fall through the cracks. I have reached out several times to check the status for surgery scheduling with no help. I'm now going with another provider.

I was told by the NP over the phone that I had a 1.4cm tumor on my pituitary. I spent 24hr in a state of distress. I informed my loved ones. I had an appointment with my endocrinologist the next day, who reassured me the ‘tumor’ was a 1.4mm unconfirmed microadenoma. Nothing to worry about and she wouldn’t be surprised if we didn’t see it on my next scan. Even if it was a confirmed microadenoma it was far too small to have any effect on my pituitary gland. My family and I were taken on a cruel emotional roller coaster for nothing. Most communication and treatment is done through support staff, such as the NP, I saw the doctor maybe twice in my 1+ years with this facility.

Dr. Kavoussi: Dr. Kavoussi is not only a brilliant doctor but also one of the most caring and compassionate people I’ve ever met. He took the time to explain even the most complex medical concepts in a way that made sense to us, ensuring we were always comfortable and informed. He never rushed through our appointments, making sure all our concerns were addressed. His kindness and patience truly made a world of difference during this journey. Amy and Sarah: Amy and Sarah are the kind of nurses you hope for in such a vulnerable experience. They were always there to answer every question, no matter how small or repetitive, and they never made me feel like a burden. Their empathy shone through in every interaction—celebrating our wins with genuine joy and offering heartfelt support during the tougher moments. Their care and compassion provided such a sense of comfort and reassurance when we needed it most. Ann: Ann is an absolute gem. Not only did she guide us through every financial option with clarity and understanding, but she also knew how to bring a smile to our faces. Even in the midst of serious discussions, she had a way of making us laugh and feel at ease. Her warmth and humor were exactly what we needed to navigate the financial side of IVF without feeling overwhelmed. The Front Staff Ladies: Though I wish I could remember all their names, what I’ll never forget is the warmth of their smiles every time I walked through the door. From the moment I stepped into the clinic, I felt welcomed and cared for, and that meant the world during such an emotional time. This team has been nothing short of amazing, and I am forever grateful for the care and compassion they’ve shown us. They’ve made this challenging journey a little easier, and I’ll always hold them close in my heart as we look forward to meeting our little one.

Dr. Kavoussi, Amy, Sarah, and the whole team are amazing. We had the best experience from start to finish. My family will always be thankful for Westlake IVF and the opportunity to welcome our beautiful daughter.

I agree with the other 1 star on here. This place is poorly run, labs were not called in a timely manner and extensive wait times making it hard to plan your day. You don't know if you'll be in the lobby for 15 minutes or over an hour after …

My wife and I visited several clinics in town. This place seemed like one of the most poorly run IVF clinics in town. Issues with our appointment time and receptionist was rude. I later did research and saw that they have very low IVF success rates. I would avoid this place. Just my opinion.

Dr. Kavoussi, Amy and staff were wonderful throughout our infertility journey. It felt very much like we were communicating with family. They understand my family’s work and home situation and made accommodations for us to be treated at the …