Privacy Policy
ProIVF (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using the ProIVF platform, you agree to the practices described in this policy.
Effective date: September 2, 2026
1. Information We Collect
When you use ProIVF's search, consultation, or contact features, we may collect the following information: information you voluntarily provide, including your name, contact details (phone, WeChat, email), fertility needs and treatment history; and automatically collected information, including browser type, IP address, pages visited, and timestamps for basic usage data. We do not collect sensitive personal information without your voluntary submission.
2. How We Use Your Information
The information we collect is used solely for the following purposes: to match and recommend appropriate fertility centers and doctor plans; to respond to your inquiries and arrange professional consultant follow-up; to improve the ProIVF platform user experience and content quality; and to comply with applicable legal and regulatory requirements. Your personal information will not be used for any purpose unrelated to those listed above.
3. Information Sharing and Disclosure
We commit that: without your explicit consent, we will not sell, rent, or share your personal information with any third party for marketing purposes. We may only disclose your information when required by law, court order, or government authority; to protect ProIVF's legal rights and property; or to protect the life, safety, or legal rights of others. When recommending hospitals or doctors, we only share necessary contact information with the corresponding medical institution after receiving your authorization.
4. Data Storage and Security
We implement reasonable technical and organizational security measures to protect your personal information, including but not limited to data encryption, access controls, and firewalls. Your data is stored on secure servers within China. While we strive to protect your data, we cannot guarantee absolute security of internet transmission. In the event of a data breach that may affect your rights, we will notify you within 72 hours as required by law.
5. Cookies and Tracking Technologies
ProIVF uses necessary cookies to maintain website operation and enhance user experience. We may use third-party analytics services such as Google Analytics to understand usage trends; these services may set their own cookies. You can manage or disable cookies through your browser settings, although some website features may be affected.
6. Third-Party Links
The ProIVF platform may contain links to third-party websites (such as hospital official websites, CDC/SART data sources, etc.). The privacy practices of these third-party sites are not covered by this policy. We recommend reviewing their respective privacy policies.
7. Children's Privacy
The ProIVF platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. In the event of material changes, we will notify you through website announcements or email. The revised policy becomes effective upon publication.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights (including access, correction, or deletion of your personal information), please contact us at: [email protected]. We will respond within 30 days of receiving your request.