Boston IVF - Downtown Boston

They just tried to gain money from you and do not care about the patient. I had an initial virtual call with them and Dr. Sandy Li just ran over a presentation to me. Boston IVF then charged me for a whole package without any tests or procedures done. We are talking over $2000 and an out of pocket for over $500 for a simple presentation. She did not listen to any of our medical history but simply provided a badly made presentation. In comparison, CCRM did all the tests and have a financial team to discuss options with us.

I was in an out for my ultrasound and blood work, they were right on time. Made my flight no problem. The woman who did my ultra sound was great (and from Cali so we had something to chat about) and then Vanessa did my blood work and she really pumped me up for my day. 5/5 stars!

Patient beware. The doctors, nurses, and techs are great. The financial side is not. Lorelei attempted to manipulate me into self pay for procedures that were covered by my insurance. She had never submitted a Prior Authorization to my insurance company. My insurance company actually had to advocate for me for weeks. The reason? Boston IVF can charge more for self pay than the insurance companies will allow. When I was able to get my correct coverage, it was almost a thousand dollars to cancel the loans I’d taken out for the procedure- too late to cancel the loans for the medications, which were also covered by my insurance. I’m still paying those off. They refused to pay the cancellation fee for the mistake their office made. At best it was a mistake. A $30,000 mistake

Very knowledgeable. Made a difficult seem easy and not as scary. Made me feel comfortable and happy to proceed

Virtual appointments 2 months in advance

I’ve had three appointments so far, and two out of three times they’ve been very late. It’s a huge waste of my time and seriously disrupts my workday. On top of that, I haven’t been able to reach the doctor by phone at all.

I am thoroughly disappointed with the service at Boston IVF. Reaching out to them is nearly impossible—there's no way to speak with someone live, and when you finally connect with a staff member, they are completely unhelpful. Having an actual question about your care plan seems to be an affront to them, as they belittle you for seeking clarity. They have consistently messed up critical elements of our care. They’ve bungled medicine orders, missed appointments in their system, and provided no follow-up on test reports. Shockingly, they even had incorrect information about us and our medical history. This level of incompetence is unacceptable. Boston IVF's approach feels incredibly disingenuous; you’re treated like just another number being pushed through their flawed system. The lack of genuine care and professionalism is appalling. Avoid this place if you value your health and peace of mind.

While we did have a positive consultation experience with Dr. Resetkova in January, and would have gladly proceeded in working with them....we found working with the billing office to be unusually stressful and unpleasant. The hostility we faced over trying to get claims submitted to insurance was unprecedented and clearly sought to abuse us of our rights as consumers. Though we did eventually succeed and the claims were submitted, no one should have to make such a concerted effort to avoid a blatant consumer rights violation under state and federal regulations in addition to Boston IVF contractual obligations with our insurance. If using this clinic, please do know your rights as a consumer and be prepared to self advocate.

I was originally a patient with baystate IVF, was never informed that they closed down and no one called me. I waited five months for an appt that no longer existed. Once I got in touch with someone through Boston IVF (since they bought out baystate ivf) I was told that they were going to bring me in as soon as possible and was told that they were tentatively putting me in for match 8th. They were prompt to get my insurance information and was told I was going to get an appt confirmed that week, this was over a month and a half ago. And the appt they put me down never existed, and I was never called about it. I have called 3 separate times and left voice mails and not a single person can call me back. I have been waiting 7 months for a fertility appt and feel very defeated with this whole process.

I honestly do not know how a company with more than millions cannot hire a receptionist to answer calls. I was told to call the nurse for next steps… 2 weeks later no call back. The only one who answers once in a while is the admin and thru email. I understand they are busy and drs and nurses do not get paid to answer the phones but if you are telling me to CALL what is the point? Very frustrating about to cancel the whole process