Massachusetts General Hospital Fertility Center

I feel genuinely confused by the current reviews of this team. Every single person I interacted with during my egg retrieval process was kind and informative. I have not a single negative thing to say about this crew. Thank you for everything you do ❤️

Avoid at all cost

The negative reviews here are true. I had three egg-freezing cycles at this clinic, and all three were canceled due to low follicle yield. Throughout the process I repeatedly asked about strategies to improve follicle synchronization or adjust the protocol, but the clinic refused to modify anything in their approach. The protocol was essentially repeated each time despite poor outcomes. Communication with the physician was pretty much absent, and most questions went unanswered or were routed through staff with no meaningful discussion of options. After three failed cycles, I requested to switch to another provider within the clinic in hopes of trying a different strategy. Instead, I was told they would no longer work with me as a patient. In hindsight, this turned out to be fortunate. After transferring to another clinic, a different protocol was used and I was finally able to successfully freeze eggs. Based on this experience, I would strongly recommend that patients carefully consider other fertility clinics that are willing to individualize treatment and communicate clearly about protocol options. MGH fertility center will waste your time and money, and they simply do not care.

I’m currently undergoing IVF, and there have been several times when important tests were missed. It’s been very stressful. A close friend of mine was trying IUI, and she missed the timing multiple times, to the point where she couldn’t even proceed with treatment and felt completely discouraged. Sometimes it feels like the clinic is taking on too many patients, and as a result, things are not being managed as carefully as they should be.

This is the worst fertility center you could be working with - the whole team is just rude, money hungry and botched our retrieval and subsequent transfer. Please trust the numerous reviews and stay away. This is not MGH quality care. Particularly stay away from Drs Shiffren and Petrozza. Both horrible human beings.

I froze my eggs at Massachusetts General Hospital in my late 30s under the care of Dr. Dimitriadis. At that age, I was considered “over the hill” for the process, and it took quite a while to retrieve the eggs. The entire IVF experience was deeply taxing—at times, even traumatizing. I sometimes wonder whether the system itself was designed in a way that feels subjugating to women. That said, my criticism isn’t specific to MGH. I believe the fertility doctors at MGH genuinely care about their patients, but many women seeking treatment are struggling with disappointing outcomes. As a result, both patients and doctors seem emotionally drained. The physicians appear to be doing their best within an outdated, and often sexist, medical framework. In the U.K., researchers are already using CRISPR to integrate DNA from one woman into another’s eggs, allowing for pregnancy without sharing genetic material—something not yet available in the U.S., where using another woman’s eggs still means relinquishing your own DNA entirely. As for my experience with the staff, I often saw a range of providers rather than the doctor I initially signed up with. Still, Dr. Victoria Fitz stood out to me as an exceptionally compassionate, intelligent, and sensitive person. Once, when I broke down crying, she took the time to talk with me about personal matters, which made a real difference. Although I was initially apprehensive about working with male doctors, Dr. John Petrozza, who performed my surgery, impressed me with his sensitivity and skill. The procedure went smoothly, my recovery was easy, and I experienced almost no bleeding. I even once lost my temper with Dr. Jan Shifren over the phone when I was frustrated and hormonally imbalanced, but in retrospect, she’s an inspiring second-wave feminist and a genuinely admirable physician. I later attended a webinar she hosted about menopause, which I found both informative and engaging. Lastly, MGH’s fertility lab has one of the highest egg survival rates after thawing. Their pricing was at market rate (still expensive, but fair), and they never overcharged me. Despite my paranoia and depression during that time, the staff treated me with patience and respect. In the end, they delivered results, and for that, I’m grateful.

Please read - I want to preface this by saying I had immense respect for the hospital as a whole (and still do) which is why I ignored the other reviews. But please listen to them and me, and do not go here. Everything the other reviews say is true, you are a number and access to a doctor is incredibly limited. To summarize my own experience, I reached out to MGH in August 2024, the day I realized I had a fertility issue, and my first attempted fertility treatment was May 2025 (9 months later). My April 2025 treatment was cancelled due to the financial team not reaching out to my insurance in time. My May 2025 treatment resulted in a cancelled IUI because they missed my ovulation, despite me advocating that I knew it was coming from at-home LH testing. The day I went in for monitoring and they noticed they missed my ovulation, I was devastated and brought up to the nurse how I had messaged them about my LH peak, and she yelled at me for doing at-home tests. I fully understand that warmth does not produce results, but my dentist is tremendously warmer than this office, which I can’t comprehend. I never write negative reviews, but I just want to help other people. We have one shot at this, please reconsider if you want to use any part of that here.

I have been working with MGH Fertility Center for 10 months, without much progress. My experience with the MGH Fertility Center—particularly with Dr. Petrozza, and Dr. Souter—has been marked by mistreatment, shaming, and accusatory…...

UNFORTUNATELY I CANNOT LEAVE A GOOD REVIEW. I HAD DR.DIMITRADIS. SHE WAS NICE AND ALL BUT I DID NOT EXPECT THAT ALL THE PROCEDURES WOULD BE DONE BY RANDOM NURSES. I AM NOW ALSO BEING CHARGED FOR AN IUI THAT I DID NOT HAVE, AND AN ULTRASOUND THAT WAS SUPPOSED TO BE COVERED BY ONE OF THE IUI THAT WE DID PAY FOR. I CANT HELP BUT FEEL THIS WHOLE THING WAS A WASTE OF MONEY AND STILL NO BABY AT ALL. I AM NOT WRTING THIS BECAUSE WE DID NOT GET PREGNANT BUT BECAUSE WE JUST FELT SO ALONE IN THIS PROCESS AND HAVING NO DOCTOR WHO KNOWS OUR STORY THERE BY OUR SIDE DOING THE PROCEDURE AND ULTRASOUNDS REALLY FELT YUCKY! I DONT RECOMEND THIS PLACE. THE ONLY REASON I WENT HERE IS BECAUSE WE CANT AFFORD OTHER PLACES AND WE HAD NO OTHER CHOICE. IF YOU HAVE THE MONEY OR COVERAGE GO ELSEWHERE.

Posting this review anonymously because I'm genuinely afraid of Dr. Shifren, but it needs to be said so other women and expecting parents know. The other reviews are correct. Do NOT go here. You are a number on a sheet of paper & any discussion about your care is shut down or brushed aside and seems a nuisance for the team to handle. There are absolutely a few exceptions to this rule among the nursing staff but without doctors who care, this clinic is unpredictable and traumatizing. - questions were addressed days later and never fully answered - didn't know the full details of my plans until minutes before retrieval - when clarification questions were asked at that time Dr. Shifren responded "No, this is not up for discussion" - asked a different nurse after and she explained that what I was told earlier was incorrect - asked a separate nurse during the cycle several questions about viability and live birth statistics and was told this was "variable and data did not exist" only to find an entire course available through my employer dedicated to these research studies later You will be your own healthcare provider if you go here. You will feel helpless and unsupported. I would feel better acknowledged if I was dog poop on the bottom of a shoe. I saw these reviews and thought people were being dramatic. Take your precious time, money, and energy elsewhere, please.