Horrible scheduling system and dismissive staff. I keep scheduling appointments and they get randomly canceled. I’m only deleting my comment when you bring back my appointment that was supposed to be scheduled 2 months in advance but got canceled all of a sudden. Not respect for your patients needs or times.

Cannot reach front desk and voicemails were not returned. It's impossible to schedule an appointment

Update July 9. CCRM and their embryology services company continue to email us about cryopreservation bill when we have no viable embryos. See photo attached. We have called and emailed them several times. They don't stop. Over a year of waiting. Our original doctor left. Although we spoke to her for 15min and never met with her again. Replacement doctor was nice. However, CCRM is like McDonald's. Don't expect personal attention. Extremely poor administrative support with very little knowledge of insurance plans, lack of staff follow up, and all communications through an app. They forgot to take a blood sample and I had to go back. They forgot to include micro needles for subcutaneous injections and had I to improvise with large needles, they did not provide adequate drugs and had to drive to get more. The day of, doctor prescribed back to back egg retrievals, which is not supported by our insurance. Nobody cared to anticipate this common methodology and prepare us a year in advance. Instead, I spent a month trying to get it approved to no avail. Out of pocket with Aetna FSBP was +$8k. Insurance was billed +$19k. Out of pocket does not include genetic testing procedure, egg cryopreservation, etc. which were costly add ons. I hope this helps all those out there.

Dr. Carpinello was very personable as well as thorough during the visit. She didn't rush and asked us a lot of questions. We've worked with her before so we were very familiar. Additionally, she was clear with us on next steps regarding the…...

Absolutely shockingly rude treatment from the front staff and billing staff. Fertility is a very sensitive circumstance it can also be very confusing to navigate. The young lady at the front desk seemed to have zero interest in answering…...

Dr Carter was fantastic ! Very professional but also sensitive - she explained the procedure pre and post and my recovery is very smooth ! Couldn’t have asked for better. The entire team of nurses as well that followed me were great and helped me keep up a good vibe on a big day. Thank you all! Up to the next milestone

I recently called this fertility clinic to schedule an HSG test as a new patient, and unfortunately my experience was very disappointing. I was placed on hold for over 25 minutes, and when I finally spoke with a representative, she was very rude and unhelpful. My questions were not answered, and the interaction felt aggressive rather than welcoming. Starting the fertility journey can already feel stressful and emotional, so having a negative first impression like this was upsetting. I hope the clinic works on improving their customer service and patient communication, especially for new patients seeking guidance and support.

I loved the staff and Drs at CCRM Nova!! They were always so supportive and positive. Dr. Payson was always very indulging of my requests for additional tests and meetings. Would highly recommend to anyone who wants to do fertility testing / treatments!

My first in person visit experience was very pleasant, warm welcoming from everyone I came in contact with. Thank you all.

Very quick. Staff was nice and very informative. Nice clean business. Nice area. 10/10. Everyone was so nice. It was my first time there. And I love it.