Shady Grove Fertility - Rockville

Valerie J went above and beyond for us by helping us track down IVF meds when our delivery was delayed, saving us a lot of heartache. She, and everyone at this location, has treated us with a lot of respect and compassion through this process.

I had a wonderful experience with Chase K. from the moment I walked in she was kind, welcoming and helpful. She went above and beyond to make sure I was taken care of. Shady Grove is lucky to have her representing them at the front desk! Highly recommend!!

I’m about three weeks post-op from surgery with Dr. James Robinson. Although I’m receiving my fertility care at another clinic, once I learned that my fibroids had returned, I knew there was only one doctor I trusted to handle it: Dr. Robinson. Thankfully, now that he’s at SGF, he’s seeing patients who need fertility-related care. Surgery revealed a few additional complications that needed to be addressed, but Dr. Robinson and his team handled everything like the absolute pros they are. From his expertise to his incredible bedside manner, I felt confident and cared for throughout the entire process. I’m incredibly grateful to Dr. Robinson and his entire team for taking such great care of me. If you’re looking for a knowledgeable, skilled doctor who genuinely cares about his patients and has an amazing bedside manner, you can stop your search—you’re in the right place.

Sole was super kind patient and cheerful. She is a wonderful and refreshing face in a sometimes sterile and stressful environment.

It was my husband and I first visit to Shady Grove Fertility today and my husband and I were so nervous when we went to the receptionist, her name was Valerie. Valerie was so friendly and helpful. She made us feel so comfortable talking to her. Awesome staff!

I am very disappointed with my experience at Shady Grove Fertility in Rockville. My first appointment went well, so I came to my second appointment expecting the same level of care. I was referred by my OB-GYN and arrived prepared for my scheduled procedure. I checked in, provided a urine sample, was asked to undress for the procedure, and was even charged before anything was performed. Only after all of that did a staff member tell me they could not proceed because they said they were not seeing new patients and that they had not received my referral. This was confusing because I was not a new patient—I was there for my second appointment. I had my referral available in my patient portal and showed it to the staff member on my phone. I emailed it while I was sitting there, and when she said she didn’t receive it, I sent it again. She then asked me to send it to a different email address, but after waiting for over an hour, I was still told they couldn’t locate it. By that point, I had already been waiting, was late for work, and had paid for a procedure that was never performed. The only solution I was offered was to come back the next day. After everything that had happened, I felt incredibly frustrated and disappointed. I had done everything I was asked to do, yet I left without receiving the care I came for. What upset me the most was how the situation was handled. I left feeling unseen, unheard, and like my time didn’t matter. I also felt that there was very little empathy or genuine effort to help resolve the issue. A little compassion and proactive communication would have made a significant difference. I understand that administrative or technical issues can happen, but patients should not have to bear the consequences after taking time off work, preparing for a procedure, and paying upfront. I hope this feedback encourages improvements in communication, referral verification before appointments, and the way patients are treated when problems arise.

I got blood drawn by Lexa and it was extremely quick and painless. This was my first time here but the whole experience was very easy.

The worse decision I made was going here. You’re treated like cattle. They only care about money. The process is horrible and no one seems to be able to help you or care about the patient

Maria N. was very professional and helpful.

SG provides great quality services and we are happy with the outcome. The front desk folks at the Rockville location are very friendly, and professional. Kudos to Maria M, as she potentially answered to all of our questions and helped us.