Boston IVF - The Waltham Fertility Center

Can't ever get this place to call you back. Truly. To make an appointment, get an update. It's wild that they are still in business with such poor customer service. The Doctor that I had was wonderful, but I could never get a hold of her or her team to make an appointment--most of my friends had the same experience. Hard pass.

To protect patient privacy and comply with healthcare regulations, we’re unable to discuss individual health information publicly. However, we are committed to delivering high-quality care to all our patients and take all feedback…...

I had a telehealth visit with Dr. Pauli over zoom yesterday and it went very well. He is professional, kind, very informative and answered all my questions regarding egg freezing. I look forward to continuing my care with him.

Not sure where to start, cause I don't know how to make it short We in April of 2026. There's been a Prior auth from the insurance since April 4th. I called the insurance cause theres one of the code they denied, then I called the clinic, they transfered me to financial, I left a VM. Then got a call back on April 8th from financial, she said I got ur VM " how can help u" I told her there's a prior auth for my procedures, I haven't get a called back yet, & partial of it was denied based on the clinical information submitted by the provider...So what's next. She was asking where do I see the prior auth & how do I know it was approved. They treat pt like we dumb or something Im like I keep track on it so I could be prepare, cause Im not looking to get things done last minute. She said, I'll send an email for u to signed up for ur pt portal & you'll receives messages with all the information. A week goes by, I didn't get the email & no one call when I called twice again on that same week & left a vm, call again & again. They reached back to me on April 24th two weeks later Came to find out she was out of office & someone was covering. She repeated same thing, I'll send u an email to get ur account set up, still nothing, two days go by I called again left a VM. Then finally she called & told me I have to put over $2000 up front in order to get to call me & sch. Apparently that's money is for the code the insurance denied. I got very perturbed cause why no one is reaching out to me, now Im rushing with payement & everything cause my prior auth expired in June 30th. & my insurance will be renew on July 1st. If I don't get everything done before July 1st, copay will be very high cause I have over $1000 deductible. All of this are mentally exhausting So its not even bout pts anymore, its bout money & I don't think they even care how mentally draining this process really is towards some of us. & its killing cause from represtative to financial are women, you'd think they would care? It's a shame

Had my first procedure today with Grace. She was so kind and personable. She made the experience comfortable, took away my nerves, and communicated everything going on. Thank you so much Grace.

Scheduled a few consults and diagnostic testing for myself and my partner since we are trying to plan. Clinical team was great (both the doctor and nurse), but admin staff were extremely lacking. The “authorization” specialist misquoted patient financial responsibility and was ignorantly adamant that patients were responsible for 100% of the cost (even with medical insurance). Note to others - contracted providers can’t balance bill patients for remainder of costs! Don’t let a doctors office try to run you off the phone, make sure you do your research and due diligence since navigating insurance benefits can be confusing. Coming from someone who has worked in health insurance, I found it incredibly irresponsible to provide misinformation for what is a stressful and time-sensitive experience. The scheduler was also really unresponsive so communicating with the office was a nightmare. They also billed my insurance for a visit that I had asked to cancel 4 times! Won’t be returning and will seek other providers in the Boston area.

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Rude staff, not transparent process, hard to schedule, and in the end charged for an appointment that never happened. Now they will not remove personal information even after requested. Incredible how bad interactions have been and…...

I used Boston IVF for elective egg freezing and had a really positive experience. The process felt a bit confusing at first, but the staff were always responsive (whether through the patient portal or when I left a voicemail). Everyone I…...